TERMS OF SERVICE
Effective Date: 12/26/25
Welcome to MerTech Solutions MI, LLC. These Terms of Service (“Terms”) govern the use of our website, online ordering applications, and related services. By accessing or using our systems or services, you agree to these Terms. If you do not agree with any part of these Terms, please discontinue use of our services.

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INTRODUCTION
MerTech Solutions MI, LLC
Business Location: Rockford, Michigan, United States
Support Phone: 1‑888‑857‑7536
Primary Business Phone: 734‑546‑6114
Currency: USD

 

Throughout these Terms, “MerTech,” “TruePlatter,” “we,” “us,” and “our” refer to MerTech Solutions MI, LLC. “You,” “your,” or “client” refers to the user of our services.

 

ACCEPTANCE OF TERMS
By accessing or using any of our services, including online ordering systems built or operated by us, you confirm that you have read, understood, and agreed to these Terms.

 

MODIFICATION TO TERMS
We reserve the right to modify these Terms at any time. Updates become effective upon publication on our website.

 

ONLINE ORDERING APPLICATION
Our clients’ online ordering applications are built and supported by TruePlatter. Restaurants are responsible for their own products, pricing, menu descriptions, and customer service fulfillment.

 

ACCOUNT CREATION AND SECURITY
Users may create accounts or submit personal information to place orders or contact support. You are responsible for safeguarding account credentials.

 

PRODUCT INFORMATION AND AVAILABILITY
Restaurants using our platform are responsible for the accuracy of menu items, pricing, and product descriptions. Availability may change without notice.

 

PRICING AND PROMOTIONS
Pricing displayed on websites built or operated by TruePlatter may differ from in‑store prices depending on integrations, service add‑ons, and restaurant configurations.

 

CHARGEBACKS AND PAYMENT DISPUTES
Restaurants using our platform are responsible for handling customer payment disputes and chargebacks related to their orders. TruePlatter may provide template Terms or Privacy policies for websites, but restaurants should consult legal professionals to develop policies appropriate for their business.

 

SMS TERMS AND CONDITIONS

Program Description
SMS messages may be sent from our support number 1‑888‑857‑7536 and are used for client support communications, technical assistance, service alerts, and account notifications.

 

Opt‑In
Users opt in to receive SMS messages by voluntarily providing their phone number and explicitly consenting to receive communications related to support, service alerts, or account notifications. CLICK HERE for opt-in form or text the support line: 1-888-857-7536. Consent to receive SMS communications is not required as a condition of purchasing or using our services.

 

Message Frequency
Message frequency varies depending on account activity and support needs.

 

Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan.

 

Opt‑Out Instructions
You may opt out of SMS communications at any time by replying STOP. Reply HELP for assistance.

 

Carrier Disclaimer
SMS delivery is supported by major U.S. carriers but is not guaranteed and may be affected by carrier policies or device limitations.

 

Privacy Reference
For details about how we collect and protect your information, please review our Privacy Policy below.

 

INTELLECTUAL PROPERTY
All content, trademarks, software systems, and design elements on our websites or applications remain the property of MerTech Solutions MI, LLC or its licensors.

 

LIMITATION OF LIABILITY
To the fullest extent permitted by law, MerTech shall not be liable for indirect, incidental, or consequential damages resulting from the use of our services.

 

GOVERNING LAW
These Terms are governed by the laws of the State of Michigan. Any disputes will be handled within courts located in Kent County, Michigan.

 

CONTACT INFORMATION
Email: kevin@mertechsolutions.com
Support Phone: 1‑888‑857‑7536
Business Phone: 734‑546‑6114
Business Location: Rockford, Michigan
 

PRIVACY POLICY
Effective Date: 12/26/25
MerTech Solutions MI, LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when interacting with our services.

 

INFORMATION WE COLLECT

Information You Provide
We may collect personal information such as your name, email address, phone number, business information, order details, and support requests.

 

Automatically Collected Information
When you use our website or services, we may collect technical data including IP address, browser type, device information, and pages visited.

 

SMS Messaging Data
When you opt in to SMS communications, we collect your mobile phone number, message content, timestamps, and related interaction data.

 

USE OF INFORMATION
We use collected information to:

• Provide technical support and service communications
• Process requests and manage accounts
• Improve our services and platform reliability
• Send updates or alerts related to our services
• Send marketing messages only when users have explicitly opted in

 

SMS COMMUNICATIONS & CONSENT
By voluntarily providing your phone number and opting in, you consent to receive SMS messages related to technical support, service notifications, integration updates, and account alerts.

 

SMS messages may originate from our support number 1‑888‑857‑7536.

 

Message frequency varies. Message and data rates may apply depending on your mobile carrier. You may opt out at any time by replying STOP. For assistance reply HELP.

 

SMS consent is not shared, sold, or distributed to third parties for marketing purposes.

 

COOKIES AND ANALYTICS
Our website may use cookies and analytics tools to improve functionality and understand user behavior.

 

THIRD‑PARTY DISCLOSURE
We do not sell or rent personal information. We may share data with trusted service providers such as cloud hosting providers, SMS service providers, or technical partners required to operate our services.

 

DATA SECURITY
We implement administrative, technical, and physical safeguards to protect personal information.

 

YOUR RIGHTS
You may request access, correction, or deletion of personal information by contacting us at:
kevin@mertechsolutions.com.

 

LINKS TO OTHER WEBSITES
Our services may contain links to third‑party websites. We are not responsible for their privacy practices.

 

CHILDREN'S PRIVACY
Our services are not intended for individuals under the age of 18.

 

CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

 

CONTACT US
Email: kevin@mertechsolutions.com
Support Phone: 1‑888‑857‑7536
Business Location: Rockford, Michigan, USA